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t: 023 9275 2910

Welcome to our May News Letter.

Keep Safe this Summer

Summer is well on its way and the weather is getting warmer so please keep yourselves cool and hydrated. If you are spending time outside remember to keep to the shade as much as possible and use sun cream; and drink plenty of water. If you find you are feeling unwell or finding it difficult to cope please give us a call. We are here to help.

6 Monthly Questionnaires

 

 

Thank you to all service users and their relatives for taking the time to fill out our 6 monthly questionnaires which were sent. The information and comments that you share with us help to improve the quality of the service we provide, which is something we are continually motivated to do. Attached is a copy of the questionnaires analysis for you to read.

Relatives and Friends Support Group

 One of our Service Users in the community has kindly offered to help run a support group specifically for relatives and friends of Assured care Service Users. Please let the office know if you are interested

You are as ever also all welcome to join our Relative and Friends Support Group that is run by Trixie at our sister company St Ronans Care Home. The group meets about every 3 months, if you would like to talk to Trixie you can contact her on either:

023 9275 2910 or 023 9273 3359.

Care Support Workers

 Our care staff do an amazing job, please keep sending in your compliments so we can pass your kind words on, it makes them feel so appreciated!

We have recently said goodbye to Lizzy, Imogen and Nikki. We wish them all the best in their future endeavours.

 Office Changes

 We now have a new medication policy in place. Our staff are undergoing training and have familiarised themselves with this policy. If you have any queries regarding our policy and what our carers are permitted to do please do not hesitate to contact the office, where a member of staff will be more than happy to help.

Assessments

As part of our continuing care we carry out regular onsite reviews with all of our service users. These reviews give you the chance to make us aware of any changes to your care that may be required. They are also your opportunity to raise any concerns or compliments that you may have regarding any aspect of the service we provide.

When we contact you to arrange a review, we will do our best to accommodate your availability.

Infection Control

Our Infection Control Lead is Lee-Anne. If you have an infection yourself or any queries regarding an infection of somebody else; please feel free to call the office. We are happy to help.

Comments, Complaints, Concerns

If you have any comments, concerns or complaints, please have a chat with us as soon as possible. Contact the office and talk to a coordinator or Sarah our Registered Manager.

Call us on 023 9275 2910 and leave a message and someone will call you back.  Alternatively you can write to us at our office: 23-27 St Ronans Road, Southsea, Portsmouth. PO4 0PP

Or email us at:   info@portsmouthsittingservice.co.uk


Website

Please take a look and let us know what you think.

www.assuredcareportsmouth.co.uk

 

We would welcome any comments written by service users, relatives & staff for our next addition.

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Assured Care
23-27 St. Ronans Road - Southsea
Portsmouth - Hampshire PO4 0PP

Office: 023 9275 2910 - Fax: 023 9281 7738
e: info@assuredcareportsmouth.co.uk

Assured Care is a Private Limited Company registered with Companies’ House.


Throughout this website the company The Portsmouth Sitting Service and Community Care Service Ltd trading as Assured Care will be referred to as Assured Care.