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Assured Care News Letter

Winter 2018


Welcome to our Winter Newsletter for 2018. We look forward to continuing to provide you with all the support you need for the rest of the Year.

The cold winter months are near, please ensure you are keeping warm and your heating is working properly. Set the thermostatic valves at required positions to keep you warm in rooms that you occupy. Stay warm with blankets, duvets, appropriate clothing and a hot water bottle especially if your heating is not switched on.

On milder days, remember to ventilate your home by opening a window to avoid condensation problems.

As always, we all should keep up to date with weather warnings from the Met Office. All our Care Workers are informed when a weather warning has been issued so that they can update our Services Users as necessary.  If you have any concerns regarding weather warnings please do not hesitate to give us a call using the enclosed emergency contact numbers.


Our Team

Chelsea-Mae has joined us as a Care Support Worker. You may have already met her out and about in the community. We wish her well in her new role and hope that you offer her warm welcome to the team.


Compliments Slips

Please continue to send in your compliments so we can pass your kind words on to our members of staff who continue to do amazingly in the community. This can be done via return slips, telephone calls or emails.


Changing/Cancelling Calls/ Extra Calls

If you should need to change or cancel a call time for any reason, please give as much notice as possible, especially if you need an earlier call in the morning. Unfortunately, we cannot guarantee we can accommodate your request, but the more notice you can give, the more likely it will be that we can meet your requirements.

Calls that are cancelled with less than 24 hours notice are still chargeable, so please give as much notice as possible to avoid this. This applies to all Service Users, including those on Portsmouth City Council Contracts.

If you require an extra call or sitting service and you are on a Portsmouth City Council or Private Direct Payment contract, you will need to speak to your Social Worker or the Carer’s Centre to get them authorised, and they will contact us on your behalf to arrange it. Assured Care has no authority to add extra calls or visits on to these contracts, unless you are happy to pay privately for them.


Christmas Holiday Bookings

We are sending out Christmas request forms in order that you may notify the office if you would like us to provide care during the Christmas holidays.  Please send it back to us in good time to ensure that all your calls are adequately covered.



On-Call Service

Our normal office hours are 8:30-17:00 Monday to Friday. Outside of these hours Assured Care operates a 24-hour messaging service.  These messages are checked regularly by the office member on-call. This service is for emergencies only (not 111 or 999 emergencies). When a Care Worker is more than half hour late, please let the office team know and we will get a carer to you as soon as possible. Anything that is not an emergency will be dealt with the following working day.


Infection Control

 Our Care Workers are currently undergoing Infection Control training with Solent NHS Trust. If you notice a Carer not wearing gloves or an apron, please ask them to put these on as they should be wearing them. Also, contact the office and report anyone not wearing their gloves and aprons. If you have an infection yourself or any queries regarding an infection of somebody else, please let the office know. We are happy to help.

6 Monthly Questionnaire

We would like to take this opportunity to thank those of you who took the time to complete our six-monthly questionnaire and sent them back. We value the information and comments that you share with us as these help us to improve the quality of the service that we provide. Attached with this newsletter is a copy of the questionnaire analysis for your information.

Relatives and Friends Support Group

You are all welcome to join our Relative and Friends Support Group run by our sister company St Ronans Care Home. The group meets about every 3 months. If you would like to talk to Trixie our Quality of Life Support Worker, you can contact her on either:  023 9275 2910 or 023 9273 3359.

Online Reviews

You can review us on line. You can find us on CQC, NHS Choices, (remember we are registered as The Portsmouth Sitting Service and Community Care Services Ltd), Healthwatch Portsmouth and Google.

We would be very grateful it if you have time to leave a review on either

of the following websites: or

Simply search for home care services in your area and click on the link to our company. Then follow the link to write a review.




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Assured Care
23-27 St. Ronans Road - Southsea
Portsmouth - Hampshire PO4 0PP

Office: 023 9275 2910 - Fax: 023 9281 7738

Assured Care is a Private Limited Company registered with Companies’ House.

Throughout this website the company The Portsmouth Sitting Service and Community Care Service Ltd trading as Assured Care will be referred to as Assured Care.