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Assured Care News Letter

Summer 2018


Welcome to our Summer Newsletter for 2018. We look forward to continuing to provide you with all the support you need for the rest of the Year.


Summer is here, the sun shines very bright and the weather is hot. Please remember to stay hydrated and drink enough fluid. Try to leave the windows open to ensure proper ventilation of your property.

If you have a fan keep it clean and within suitable range with the right speed to suit you.

If you are going out take a sun hat and perhaps an umbrella for extra protection and wear sun cream. Check the temperature on your fridge and ensure it is cold enough to keep your food safe. If you live on the ground floor, please ensure you close your windows at night to keep your property safe.

As always, we all should keep up to date with weather warnings from the Met Office. All our Care Workers are informed when a weather warning has been issued so that they can update our Services Users as necessary.  If you have any concerns regarding weather warnings please do not hesitate to give us a call.


Our Team

We welcome Charlotte, Chloe, Debbie, Roger and Sabrina to the team as they join us as Care Support Workers. We also welcome Holly, our returning Co-ordinator. Congratulations to Kerry, our Administrative support who has just delivered a baby boy! Both mother and son are doing great.


Compliments Slips

Please continue to send in your compliments. This can be done via return slips, telephone calls or emails. This is to encourage our staff and let them know how well they are appreciated in the community. A compliments board has been set up within the office, this will be updated periodically.


Changing/Cancelling Calls/ Extra Calls

If you should need to change or cancel a call time for any reason, please give as much notice as possible, especially if you need an earlier call in the morning. Unfortunately, we cannot guarantee we can accommodate your request, but the more notice you can give, the more likely it will be that we can meet your requirements.

Calls that are cancelled with less than 24 hours notice are still chargeable, so please give as much notice as possible to avoid this. This applies to all Service Users, including those on Portsmouth City Council Contracts.

If you require an extra call or sitting service and you are on a Portsmouth City Council, PCT or Private Direct Payment contract, you will need to speak to your Social Worker or the Carer’s Centre to get them authorised, and they will contact us on your behalf to arrange it. Assured Care has no authority to add extra calls or visits on to these contracts, unless you are happy to pay privately for them.


On- Care App

We’ve started using the On-Care App for easy logging of information. This will also enable timely access to information about activities carried out at your property.


On-Call Service

Our normal office hours are 8:30-17:00 Monday to Friday. Outside of these hours Assured Care operates a 24 hour messaging service.  These messages are checked regularly by the office member on-call. This service is for emergencies only (not 111 or 999 emergencies). When a Care Worker is more than half hour late, please let the office team know you’ve missed a call. Anything that is not an emergency will be dealt with the following working day.


Infection Control

Our Care Workers are currently undergoing Infection Control training with Solent NHS Trust. If you notice a Carer not wearing gloves or an apron, please feel free to ask them to put these on as they should be wearing them. Also, contact the office and report anyone not wearing their gloves and aprons. If you have an infection yourself or any queries regarding an infection of somebody else, please let the office know. We are happy to help.


6 Monthly Questionnaire

We sent our 6 monthly questionnaires back in May. We had a low response rate this time around, please use the comments slips provided with this newsletter to offer any suggestions to make these questionnaires easier/more inviting for you to complete. Thanks to those of you that took the time to complete these. As, always we value your feedback as it enables us to continue to improve our service. Please find the questionnaire analysis attached to this newsletter.


Relatives and Friends Support Group

You are all welcome to join our Relative and Friends Support Group run by our sister company St Ronans Care Home. The group meets about every 3 months. If you would like to talk to Trixie our Quality of Life Support Worker, you can contact her on either:  023 9275 2910 or 023 9273 3359.


Online Reviews

You can review us on line. You can find us on CQC, NHS Choices, (remember we are registered as The Portsmouth Sitting Service and Community Care Services Ltd), Healthwatch Portsmouth and Google.

We would be very grateful it if you have time to leave a review on either  

of the following websites: or

Simply search for home care services in your area and click on the link to our company. Then follow the link to write a review.



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Assured Care
23-27 St. Ronans Road - Southsea
Portsmouth - Hampshire PO4 0PP

Office: 023 9275 2910 - Fax: 023 9281 7738

Assured Care is a Private Limited Company registered with Companies’ House.

Throughout this website the company The Portsmouth Sitting Service and Community Care Service Ltd trading as Assured Care will be referred to as Assured Care.