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Assured Care News Spring 2020

Hello to all our Service Users and welcome to our newsletter.

We Welcome to the team Rochelle and Josefina. Josefina has joined us a care support worker, please give her a warm welcome as you see her in the community. Rochelle has returned to our office team as a coordinator. Some of you may remember her, please give her a warm welcome.

We have said goodbye to Christine and Carla. We wish them both well with their future endeavours.

Coronavirus/Covid-19 and Infection Control

Assured Care has prepared a contingency plan in the event of an outbreak of Coronavirus in the local area. To reduce the risk we advise the following-


  • Practice good hand hygiene and wash your hands regularly for 20 seconds with warm soap and water, particularly before and after preparing food and using the bathroom. Soap and water is more effective than hand sanitiser. Use hand sanitiser if soap and water is not available, but you should wash your hands as soon as you are able to.
  • Limit unnecessary social contact wherever possible, follow government guidance om social distancing.
  • Care workers should be washing their hands on arrival to your property. If you live in building that has a communal bathroom, they have been instructed to wash their hands immediately in these facilities, before entering and leaving your property. If you see any staff not using gloves and an apron or not washing their hands regularly, please inform the office.
  • If you begin to feel unwell with either a persistent cough and/or a high temperature, call 111 and follow their advice.
  • If you have symptoms and/or are self-isolating, please inform the office. This will help to keep yourselves and our staff safe. We continue to work closely with the local authority, NHS and HPE and will always follow their advice and guidance.

 If you have any questions or concerns please get in touch and a member of the office team will be happy to talk to you.


Due to the frequency of government updates about Coronavirus/Covid-19, we need a point of contact email address for all services users/family members so we are able to circulate updated information as quickly and effectively as possible. We would be grateful if you could provide this as soon as possible. Please send us an email, our email address is at the end of this newsletter.


Spring is in the air. Ensure you keep your homes warm and turn on the heating as needed. Open your windows to let some fresh air in if it’s not too chilly. As always, we keep up to date with weather warnings from the Met Office. All our care workers are informed when a weather warning has been issued so that they can update our services users as necessary.  If you have any concerns regarding weather warnings or keeping warm, please do not hesitate to give us a call.


If Assured Care supports yo with your medication, the office must be informed on any changes immediately so that our records are kept up to date. A new medication recording sheet will need to be issued for the carers so that they can prompt medication safely in-line with our policies and procedures. Failure to notify the office of any changes may result in carers not being able to prompt/administer any new medication.

Afternoon Tea

We are planning to hold an Afternoon Tea for service users and their family and friends later in the year. The date is to be confirmed. We will be holding a Raffle, any donations for prizes will be gratefully accepted.

Easter Gifts

A gentle reminder to all our staff and service users that our staff are not allowed to accept Easter gifts. If you would like to show your appreciation, then we are accepting donations for raffle prizes the Afternoon Tea.

We need your feedback!

We welcome your feedback and/or suggestions. We want to continue to improve our service and we need you let us know what you think. Any compliments we receive, no matter how small you think they are, are displayed in our office for the team to see, which they really appreciate. We take everything you say into consideration, so if there is anything you think we can improve in any area of our service, please let us know. Our contact details are at the end of the newsletter.

Cancellation Procedure

If you need to cancel a call for any reason, you must inform the office as soon as possible. Please be aware that if you cancel with less than 24 hours notice, the call will still be chargeable to whoever pays for your care.

On-Call Service

Our normal office hours are 8:30-17:00 Monday to Friday. Outside of these hours Assured Care operates an emergency 24-hour messaging service.  These messages are checked regularly by the office member on-call. Anything that is not an emergency will be dealt with the following working day.

Relatives and Friends Support

Did you know there is a Carers Centre in Portsmouth that offers support to relatives and friends who care for someone. You can drop in for a cup of tea whenever they are open, and they are happy to chat and help you find any appropriate support that may be available. You can call them to find out more information on: 023 9285 1864 or visit them at Portsmouth Carers Centre, 117 Orchard Road, Southsea, PO4 0AD. They are open 9am-5pm Monday to Thursday and 9am to 4:30pm every Friday, with a Saturday Café on the first Saturday on the month from 10am-2pm.

Online Reviews

You can review us online. You can find us on CQC, NHS Choices, (remember we are registered as The Portsmouth Sitting Service and Community Care Services Ltd), Healthwatch Portsmouth and Google.

We would be very grateful it if you have time to leave a review on either of the following websites: or


EMAIL:  TELEPHONE: 023 9275 2910


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Assured Care
23-31 St. Ronans Road - Southsea
Portsmouth - Hampshire PO4 0PP

Office: 023 9275 2910 - Fax: 023 9281 7738

Assured Care is a Private Limited Company registered with Companies’ House.

Throughout this website the company The Portsmouth Sitting Service and Community Care Service Ltd trading as Assured Care will be referred to as Assured Care.