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t: 023 9275 2910

Welcome to our July newsletter

We have had good feedback and hope to hear more positive feedback in the future.

6 Monthly Questionnaires

We would like to thank all the Service Users and or relatives for returning their 6 month and life history questionnaire that was sent out in April. For new Service Users the information that’s provided helps to improve quality care provided to all our Service Users and gives the staff a better knowledge and understanding of the Service Users they care for. The analysis is attached for you to read.

Staff

New Staff We have recently recruited a new care support worker; we would like give Jasmin a warm welcome. We would also like to welcome back Zara.

Carer of the Month

Each month we recognise one member of staff for their hard work, commitment and dedication to the Service Users and to the company. By way of this we give that staff member a certificate and small gift to say thank you. We would very much like to hear from anyone with their nomination for this month and the forthcoming months.

Office

Our normal office hours are Monday- Friday 08.30-17.00pm excluding bank holidays. Sometimes during these hours the phone may need to be diverted to an answer service if the coordinator needs to leave the office to attend to a Service User, in this event we will endeavour to call you back as soon as possible.
The out of hours number remains the same: 023 9275 2910.

Relatives and Friends Support Group

The Relative and Friends Support Group that is run by Trixie, Quality of Life Support worker based at our sister company St Ronans Care Home continues to support friends and families who are caring for a loved one. The group meets about every 3 months but if you would like to talk to Trixie you can contact her on either 023 9275 2910 or 023 9273 3359.

Comments, Complaints, Concerns

If you have any comments, concerns or complaints, please have a chat with Jacqui the Service Coordinator as soon as possible, alternatively you can contact Sarah the Registered Manager if neither are available and Toni or Rochelle are unable to help please leave a message and they will call you back.

We would welcome any comments written by service users, relatives & staff for our next addition.

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Assured Care
23-27 St. Ronans Road - Southsea
Portsmouth - Hampshire PO4 0PP

Office: 023 9275 2910 - Fax: 023 9281 7738
e: info@assuredcareportsmouth.co.uk

Assured Care is a Private Limited Company registered with Companies’ House.


Throughout this website the company The Portsmouth Sitting Service and Community Care Service Ltd trading as Assured Care will be referred to as Assured Care.